We have a 30-day return policy: you have 30 days after receiving your item to request a return or an exchange.
Eligibility
To be eligible for a return, your item must be unused, in its original packaging, with proof of purchase. For hygiene reasons, opened personal-care items (miswak sticks, toothpaste, breath strips, henna) cannot be returned unless defective. Exchanges are welcome on the same terms. Return shipping for change-of-mind returns is paid by the customer; we cover it when an item is defective, damaged or incorrect.
How to start a return
The fastest way is our Returns & Refunds form — enter your order number and email, tell us what happened, and you will receive a reference number immediately and a reply within 1 business day. You can also email support@freegrin.co. If a return is needed, we will send the return address and instructions in our reply; items sent back without a reference number cannot be accepted. Because most of our products are low-cost personal-care items, we usually resolve damaged, incorrect or missing orders with a replacement or refund without asking you to ship anything back.
Damages and issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect — we will make it right with a replacement or full refund, no return required in most cases.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5 business days. If more than 10 business days have passed since approval, contact us at support@freegrin.co.
MISWAK LIMITED
RM 10D R1, 10/F, Kin Ga Ind Building, 9 San On Street, Tuen Mun, Hong Kong
Email: support@freegrin.co